Terms and Conditions

Welcome to Tauseel.com website and our applications. This page tells you the terms and conditions on which our partners supply any of their products as well our non-partners listed on our site to you and our unique feature ORDER ANYTHING. Please read these terms and conditions carefully before ordering any items through our site. By accessing our site and placing an order you agree to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact operations@tauseel.com   before you place an order. If you do not accept these terms and conditions in full please do not use our Service.

Service Validity of Tauseel

Upon ordering and entering Tauseel mobile application, the agreement comes into effect on the date of its execution. The parties deemed to recognize that the terms and conditions of the agreement shall apply to their relationship with the service provider Al Zayani Promotions Co. W.L.L (Tauseel). Please read it carefully before ordering any goods on our application.

Information collection and Ordering

User’s Online Registration is required to give us the contact information such as name, mobile, and email address. User’s contact information is used for any validations and updates in the event of a problem that may arise during order processing such as availability of goods.

Upon placing the order on our application a connection will commence between YOU as the user and US Tauseel as the service provider. Customer must ensure that the details provided must be complete and correct while placing an order. Name, E-mail address, mobile is required upon registering on our application, users must ensure that these details are secured to avoid any leakage.

The Delivery of Goods purchased from our application is not intended for any reselling of the said purchased on your behalf or any middle party upon receiving the product or goods.

Tauseel strictly prohibits orders from minor customers hence they must be accompanied by guardians or parents to ensure that the order and information is correct.

Tauseel shall not be held responsible for any loss of details of your order and negligence you may suffer from third party, where in which they are unauthorized to access any data provided when accessing and ordering from our application.

Orders may vary on product availability, delivery capacity and acceptance, upon placing the order with us, and our partners.

Customers are encouraged to inform us immediately for any incorrect details.

Orders will not be accepted if the order is from a house to an establishment or a house-to-house delivery.  

Confirm order. By confirming your order this is a record of our agreement to deliver the Products ordered and paid for in full plus our service charge.  If another person ordered Products on your behalf using your account, you agree that such order shall be considered as your own, and shall be subject to these terms.

Price and Payment

Tauseel assures that the prices listed on our application are updated at the time of transaction and received by the partner restaurants and grocery stores, and others. However, in the event of price changes at the time of delivery shall be based on the latest menu and price of the partner’s establishment.

Any changes on the total charge of the purchase product shall notify the customer by the service provider Tauseel

The total price for food delivery and goods ordered shall be included. Delivery charges and other charges will be displayed on the order bill page once the bill is uploaded.

Payment is expected in Full for all Goods received plus service charge.

Payment can be made through CASH or CARD depending upon the location.

Order Cancellation

In the event of order cancellation, the customer is responsible to notify the service provider Tauseel by calling us on the hotline provided on the application. Cancellation must be made within 2 minutes after the order has been placed.

Tauseel may cancel the order due to product unavailability or if it is lost or for any reason and we will notify you.

Delivery

Tauseel shall not be held liable for any loss, expense, cost or damage which may arise from the delivery itself directly or indirectly in connection with delay beyond the estimated time or date of delivery, availability of products at any given time, force majeure, and any circumstances beyond our control as the service provider, and over in which Tauseel could not have avoided even with the exercise of reasonable care, or any indirect or unforeseeable loss suffered or incurred by customers or a third party.  Tauseel is not responsible for the damage of goods, products and quality of the food, and other related items such as food poisoning.

Customers must ensure that the delivery address and necessary information must be completely provided to avoid any delays on behalf of the Tauseel. In order to meet the approximate given time. Moreover, Please be reminded that Tauseel shall not be held responsible for any loss, cost, damages and expenses due to late delivery.

In the event that Tauseel delivers to some areas, Tauseel will inform you on the contact number you provided us while registering upon placing your order and will arrange to either cancel the order or it may be delivered to an alternative address.

Limitation of Liability

Tauseel will not seek apology for any errors that may occur in the future usage of Tauseel.The service provider cannot warrant that the use of the application shall be error free and fit to serve its purpose as well as its accuracy at all times.

By accepting these terms you agree that the service provider shall not be held liable for any kind of delays, failures, errors, food poisoning and loss of transmitted information due to virus contamination that might be destructive for your mobile through our application.

All delivery orders delivered by us are strictly for domestic and consumer use only.

Tauseel reserves the right to suspend and make necessary alterations due to system maintenance and updating the application at any time without prior notice.

Tauseel has the right to take any legal action on customers who do not pay their bill.

Termination of Agreement

If, for any reason, that the service provider Tauseel finds out that a member is not able to comply to any of our terms and conditions Tauseel has the sole discretion to terminate this agreement unilaterally at any time without prior notice.

Restrictions

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. 

The cardholder must retain a copy of transaction records and Merchant policies and rules.

    We accept payments online using Visa and MasterCard credit/debit card in AED.

    We do not deliver alcohol, pork, and any other products that are not allowed under the rules regulated by UAE.

Delivery and Shipment Policy

www.tauseel.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly  statement.

Refund Policy 

Refunds will be done only through the Original Mode of Payment.